Frequently Asked Questions

Below you will find the answers to the most frequently asked questions. Is your question not listed? Please feel free to contact us – we are happy to help.

Ordering & Payment

Which payment methods do you accept?
You can pay securely with iDEAL, Bancontact, credit card, and various other methods. All payments are processed via a secure connection.

Is ordering from Noviqo secure?
Yes. Our webshop uses an encrypted (SSL) connection and secure payment providers, so your data is always protected.

Shipping & Delivery

What does shipping cost?
Shipping is completely free within the Netherlands and Belgium, with no minimum order value.

What is the delivery time?
Your order will be processed within 1 to 2 business days. The average delivery time in the Netherlands and Belgium is then 3 to 7 business days.

Can I track my order?
Certainly. As soon as your order has been shipped, you will receive a track & trace code via email, which you can use to easily track your package.

Returns & Warranty

Can I return my order?
Yes. You have a 30-day cooling-off period. Is a product not to your liking? Contact us and we will arrange the return. The product must be unused and in its original packaging.

When will I get my money back?
After receiving and checking your return, we will refund you within ten business days via your original payment method.

Products

How do I choose the right size?
For products with multiple sizes, you will find all dimensions on the product page. In doubt? Email us and we will be happy to advise you.

Are the products suitable for my pet?
Each product page clearly states for which type of pet the product is suitable. If you are unsure, we are happy to help you figure it out.

Contact

How can I contact you?
You can reach us via the contact form or by email at ygprive@gmail.com. We usually respond within 24 hours on business days.