Your happiness — and your pet's — comes first. If something isn't right, we're here to help.
30-day money-back guarantee
If you're not fully satisfied, you can return your item within 30 days of delivery for a refund.
Condition
Items should be unused, in their original condition and packaging where possible. A few items (for hygiene reasons) may not be eligible — we'll always let you know.
How to start a return
Just reach out through our Contact page with your order number and what you'd like to return. We'll guide you through the next steps.
Refunds
Once your return is received and checked, your refund is issued to your original payment method, usually within 5–10 business days.